If the secret to a business’ success lies in its staff, then the most critical point for the business is at the recruitment and hiring stage. In most instances, both employer and prospective employee have been there, done that, know what to expect. The advert, the application, the interview, the offer, the acceptance, the signature and voilà – the new recruit is on board. Birds sing sweetly, roses bloom, and blossoms fall gently from the trees as the newbie, stomach churning with butterflies, enters the building, to be greeted by a sea of smiling faces eager to welcome the new addition to their happy little family. And they worked comfortably, profitably and amicably together, happily ever after.