When Enough is Enough: Dismissing Employees for Zero Tolerance Offenses

South African labour law recognises that it is may sometimes be necessary for a company to implement a zero-tolerance policy. Particularly where the policy has been implemented to guard against a serious risk to the Company. But that doesn’t mean that the company can act with impunity. Can a Company dismiss an employee for a minor transgression on the basis of its Zero Tolerance policy?


Consider the 2015 case of Shoprite Checkers v Tokiso Dispute Settlement. Shoprite Checkers implemented a policy that on entering the store, all employees were required to declare personal possessions that they were bringing onto the property. Employees were searched when leaving the premises, and employees with personal possessions that had not been declared had to produce the sales receipt for the items. If an employee failed to do so, it was presumed that the they had stolen the item from the store, and would be subject to dismissal.


The employee in this case was fully aware of this policy. When she arrived at work she failed to declare deodorant as part of her personal possessions. On leaving the store she was searched. When the deodorant was discovered, for which she couldn’t produce a receipt, she was dismissed.


The employee took the matter to the CCMA, where the commissioner held in favour of Shoprite Checkers. On appeal, the Labour Court held in favour of the employee. Which, naturally, meant the matter landed up in the Labour Appeal Court, where the Labour Court’s decision was upheld. In short – the employee ultimately won the case and was reinstated to her position.


It was recognised that the Shoprite Checkers’ zero-tolerance policy was necessary to counter the very real risk of theft. But just because an employee exits the store with undeclared personal possessions didn’t necessarily imply that the goods had been stolen. The court recognised that it may be possible to dismiss an employee for failing to comply with a company policy such as this one, not because the employee’s actions constituted a criminal offence (because it didn’t) but on the basis of the employee’s willful refusal to comply with company policy. The Labour Appeal Court felt that the employee’s single transgression of the rule, particularly with a low value item such as the deodorant, did not justify the employee’s dismissal.


What this implies, however, is that the picture could have been vastly different if:

  • This was not the first time that the employee had failed to comply with the policy; or
  • The value of the item was a lot larger than a mere deodorant.


There are a number of lessons here for employers:

  • Make sure that staff are fully aware of all applicable policies & procedures of employment;
  • If you adopt a zero-tolerance approach there should be good reason for this. Make sure your employees understand this reason;
  • Consider a staggered approach of progressive discipline, eg. First-time offenders committing a minor transgression could earn themselves a written warning as opposed to instant dismissal;
  • Be clear about what actions would result in dismissal. And ensure that dismissal is, indeed, an appropriate sanction;
  • And make sure that your Disciplinary Procedures are in place to deal with employee transgressions.


Please note that this information is supplied for general information and does not constitute legal advice. It is advisable for you to contact a legal practitioner for guidance in respect of your unique requirements.