Policy Documents

Purchase and Delivery

Users may visit Agreementsonline.co.za and both view our website and opt to download any documents that are specified as available for free download. This process does not require the anonymous user to give financial details or any personal information. Users who wish to purchase a document or subscription are required to select their required option and proceed to checkout. The user will be required to provide personal information for billing and delivery purposes, and are thereafter prompted to select their preferred payment method through our payment gateway.

Through our payment gateway, the user will be advised whether the transaction was approved or declined. If the charge was declined, the user will not receive any further messages and the transaction will terminate. If desired, the user can click back in the browser and enter select an alternate payment method.

If the transaction is approved a response page will be displayed, informing the user that they will receive a receipt via email from the card processor. This receipt contains the amount that was charged to the card; Agreements Online contact information; support contact information and other details about the transaction. A successful purchase permits a user to almost instantaneous access to the purchased document. Shortly after the successful completion of payment, the user will receive a URL to download the file from the Agreements Online website, coupled with an access code, sent to the email address provided by the user in the billing information. The URL has a download limit and expiry date.

Credit Cards

Where credit card transactions are processed, we have implemented prudent security policies and procedures. No credit card details are stored on our website.

Credit card transactions are processed by VCS, being an approved payment gateway. You may visit their website, www.vcs.com to view their security certificate and security policy. Encryption is used to protect the transmission of personal information when completing online transactions, and all encryption complies with international standards. VCS Internet servers are protected by fraud monitoring systems.

We only process refunds to the credit card used at the time of purchase. Please allow 30 days for the refund to appear on your credit card statement. Any refunds granted are subject to our terms of purchase.

Complaints and Disputes

In the event of any complaints or disputes, please Contact Us with the full details of your complaint or dispute. We may require you to provide additional information and details before we are able to resolve the complaint or dispute. We endeavour to resolve complaints and disputes within 10 (ten) business days after our receipt of all the relevant information.

Corporate Details

The owner of this Website is The Online Agreements Shop CC, a close corporation registered in South Africa by K. M. Jack and F. M. Muscat. If you have any questions or concerns about our policies or business conduct please Contact Us or refer your query to (0) 83. 3074964. We choose the following address as our domicilium citandi et executandi for all purposes related to this website, including in relation to any products, services or information supplied via this website under this agreement, and whether in respect of court process, notice, or other documents or communication of whatever nature: 17 Goodwood Str, Kyalami Estate, 1684.