{"product_id":"service-level-agreement","title":"Service Level Agreement Contract - Template \u0026 Agreement -sla - South Africa","description":"\u003cp\u003e\u003cstrong\u003eA service level agreement template South Africa service providers and their clients can use to pin down what gets delivered and to what standard.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch2\u003eService Level Agreement Contract - Template \u0026amp; Agreement -sla - South Africa\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eSummary \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho should use this Service Level Agreement? \u003c\/strong\u003eA service-level agreement (SLA) is to be used by Service providers and is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat does the template Service Level Agreement say? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParties to the Agreement, Definitions, Introduction, Appointment, Duration, Review, Scope of Services, Service Provision, Fees and Remuneration, Warranties and Indemnities, Breach and Termination, Conduct Of Service Provider, Obligations Of Service Provider, Sub-Standard Services And Cancellation Penalties, Management Of Agreement, Company Property, Intellectual Property, Confidentiality, Force Majeure, Domicilia Citandi et Executandi, Severability, Jurisdiction, POPIA Clause\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat does the Service Level Agreement look like? \u003c\/strong\u003eThe template ante-nuptial contract can be printed onto fifteen A4 pages.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat do you need to do to use the Service Level Agreement?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRead the template Service Level Agreement document to ensure that it suits your requirements. Make changes as required.\u003c\/li\u003e\n\u003cli\u003eMake sure that the blanks have been filled in, including details of any exclusions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eAlso known as: \u003c\/strong\u003e Service Agreement.\u003c\/p\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0793\/0750\/5804\/files\/Service-Level-Agreement.jpg\" alt=\"Service level agreement template South Africa\" width=\"300\"\u003e\u003c\/p\u003e\n\u003ch2\u003eWhen to use a service level agreement\u003c\/h2\u003e\n\u003cp\u003eAn SLA sits alongside the main contract and pins down what the service actually looks like day to day: what is delivered, to what standard, how quickly, and what happens when a standard is missed.\u003c\/p\u003e\n\u003cp\u003eIt is the document people reach for when there is a disagreement about whether the service was good enough.\u003c\/p\u003e\n\u003ch2\u003eWho this template is for\u003c\/h2\u003e\n\u003cp\u003eService providers, IT and facilities companies, agencies and outsourced suppliers who want the service standards written down before work starts, and the businesses buying from them.\u003c\/p\u003e\n\u003ch3\u003eWhat you get\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAn editable document in Microsoft Word, plus a PDF copy\u003c\/li\u003e\n\u003cli\u003eWording drafted and reviewed by a lawyer\u003c\/li\u003e\n\u003cli\u003eClauses covering scope, duration, fees, warranties, breach and termination\u003c\/li\u003e\n\u003cli\u003eSub-standard service and cancellation penalty provisions\u003c\/li\u003e\n\u003cli\u003eInstant download after purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow to complete it\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eRead the document in full before filling anything in\u003c\/li\u003e\n\u003cli\u003eSet out the services and the standards in plain, measurable terms\u003c\/li\u003e\n\u003cli\u003eAgree the review period and who signs off on performance\u003c\/li\u003e\n\u003cli\u003eBoth parties sign and each keeps a copy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eGood to know\u003c\/h3\u003e\n\u003cp\u003eThis is a template for you to adapt, not legal advice on your own arrangement. Where the contract value is high, or where penalties are involved, it is worth having an attorney review your final wording.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe Online Agreements Shop cc and its members, staff, legal advisers, partners and consultants, agents and any person associated therewith cannot be held liable for any loss or damage that is incurred or may be incurred by any person as a direct or indirect result of the use of this website or any document or information contained on or obtained from this website, nor as a result of anything that is contained in or left out of any document.\u003c\/strong\u003e\u003c\/p\u003e","brand":"Agreements Online","offers":[{"title":"Default Title","offer_id":59164063694988,"sku":"AO-19615","price":1031.14,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0793\/0750\/5804\/files\/Service-Level-Agreement.jpg?v=1789524947","url":"https:\/\/agreementsonline.co.za\/products\/service-level-agreement","provider":"Agreements Online","version":"1.0","type":"link"}