{"product_id":"software-support-agreement-annual-maintenance","title":"Software Support Agreement Template - Annual Maintenance - South Africa","description":"\u003ch2 style=\"text-align: center;\"\u003e\u003cstrong\u003eSoftware Support Agreement Template  - Annual Maintenance - South Africa\u003c\/strong\u003e\u003c\/h2\u003e\n\n\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eAnnual maintenance fee\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cstrong\u003eSummary \u003c\/strong\u003eA Software Support Agreement - annual maintenance records an agreement where an IT company provides technical support to a customer for licenced software.\n\n\u003cstrong\u003eWhy do I need a Software Support Agreement? \u003c\/strong\u003eA business that offers software support and maintenance services for specified software that has been licensed to a customer may use this agreement. The support and maintenance contract provides for the delivery of software support (which may be limited to a specific number of hours per year) in return for an annual fee. The Software Support Contract sets out the terms of the relationship, including response times and the payment of annual software maintenance fees. This document may be used in conjunction with our \u003ca href=\"http:\/\/agreementsonline.co.za\/agreements\/software-licence-agreement-annual-licence-fee\/\"\u003eSoftware Licence Agreement\u003c\/a\u003e.\n\nIf support is charged monthly, have a look at our \u003ca href=\"http:\/\/agreementsonline.co.za\/agreements\/software-support-agreement-monthly-fees\/\"\u003eMonthly Software Support Agreement\u003c\/a\u003e.\n\n\u003cstrong\u003eWhat does the Support Agreement say? \u003c\/strong\u003e\n\nThe template Software Support Agreement - annual maintenance consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.\n\n\u003cstrong\u003eWhat does the standard agreement look like? \u003c\/strong\u003eThe template software maintenance agreement plus its schedules can be printed onto eight pages.\n\n\u003cstrong\u003eWhat do you need to do to use the Support Agreement template? \u003c\/strong\u003e\n\n\u003cul\u003e\n\n \t\u003cli\u003eRead the template document to ensure that it suits your requirements. Make changes as required.\u003c\/li\u003e\n\n \t\u003cli\u003eComplete the response and resolve times in the Agreement.\u003c\/li\u003e\n\n \t\u003cli\u003eComplete the Schedules with the details of the Support.\u003c\/li\u003e\n\n\u003c\/ul\u003e\n\nAlso viewed: \u003ca href=\"http:\/\/agreementsonline.co.za\/agreements\/general-support-maintenance-agreement\/\"\u003eGeneral IT Support and Maintenance Contract\u003c\/a\u003e\n\nAlso known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support\n\n\u003cstrong\u003e \u003c\/strong\u003e\n\n\u003cstrong\u003eThe Online Agreements Shop cc and its members, staff, legal advisers, partners and consultants, agents and any person associated therewith cannot be held liable for any loss or damage that is incurred or may be incurred by any person as a direct or indirect result of the use of this website or any document or information contained on or obtained from this website, nor as a result of anything that is contained in or left out of any document.\u003c\/strong\u003e","brand":"Agreements Online","offers":[{"title":"Default Title","offer_id":59164056551564,"sku":"AO-4613","price":807.32,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0793\/0750\/5804\/files\/Software-Support-Agreement-annual-maintenance-1.jpg?v=1789524897","url":"https:\/\/agreementsonline.co.za\/products\/software-support-agreement-annual-maintenance","provider":"Agreements Online","version":"1.0","type":"link"}