IT General Support & Maintenance Agreement

IT GENERAL SUPPORT & MAINTENANCE AGREEMENT

Monthly support

Summary This IT Monthly Support and Maintenance Agreement records an agreement where technical support services are provided on a monthly basis, supporting and maintaining a customer’s general IT infrastructure, including specified hardware and software.

Why do I need an IT Support & Maintenance Agreement? A business that offers general technical support services to customers may use this agreement. The support and maintenance contract provides for the delivery of general IT support (which may be limited to a specific number of hours per month) in return for a monthly fee. The monthly IT Support Contract sets out the terms of the relationship, including confidentiality, response times and the payment of monthly support and maintenance fees.

What does the template agreement say? The template Support Agreement consists of: Introduction; Fees and Expenses; Term and termination; Support and  maintenance; Warranties; Limitation of Liability; Acts of God; General.

What does the standard IT Support Agreement look like? This standard IT service level agreement and its schedules can be printed onto six pages.

What do you need to do to use the IT Support Agreement template?

• Read the template maintenance agreement to ensure that it suits your requirements. Make changes as required.
• Complete the response and resolve times in the Agreement.
• Complete the Schedules with the details of the maintenance and support.

Also known as: IT Service Level Agreement; IT / Network Support Contract; Terms and Conditions of IT / Network Support; IT Support Arrangement

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