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Software Support Agreement – Annual Maintenance

Software Support Agreement – Annual Maintenance

stars Over 10,000 Happy South African Businesses

R 1 002,88

An agreement for software maintenance and support with annual payment terms.

  • Ongoing technical assistance
  • Timely issue resolution
  • Regular software updates
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Access All 250+ Templates @ R500pm*
How do I receive my documents once I have paid for them?

Once your order is complete, you will be granted download permission for the document. You will:

  • See download links on the order received page after you have checked out.
  • Receive an email notification which will include download links.
  • Have access to your downloads via the Downloads tab on your ‘My Account’ page when logged in to your account on this website.
What format do you provide the document in?

You’ll receive the document in Microsoft Word. A small number of our documents are only available in PDF, in which case this is stated in the document summary.

What if I don't receive the link?

The two most common reasons for people not receiving the link are : (i) The e-mail address entered into the order form was incorrect; or (ii) the e-mail was directed into your spam folder. First please check your spam folder. If it is not there, contact us.

How can I tell if the document is suitable for my requirements?

Each document is accompanied by a description. Read the description to see if it will meet your requirements. If you are still uncertain, you can Contact Us with a brief overview of what you need the document for and we will respond as soon as possible.

Can I make changes to the contracts and legal documents?

Our documents are provided in MS Word format, allowing you to adjust and alter the agreement as you require. If you do not have legal experience we do caution you to be circumspect about the extent of the changes that you make.

Our Clients & Partners

SOFTWARE SUPPORT AGREEMENT

Annual maintenance fee

Summary A Software Support Agreement – annual maintenance records an agreement where an IT company provides technical support to a customer for licenced software.

Why do I need a Software Support Agreement? A business that offers software support and maintenance services for specified software that has been licensed to a customer may use this agreement. The support and maintenance contract provides for the delivery of software support (which may be limited to a specific number of hours per year) in return for an annual fee. The Software Support Contract sets out the terms of the relationship, including response times and the payment of annual software maintenance fees. This document may be used in conjunction with our Software Licence Agreement.

If support is charged monthly, have a look at our Monthly Software Support Agreement.

What does the Support Agreement say?

The template Software Support Agreement – annual maintenance consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.

What does the standard agreement look like? The template software maintenance agreement plus its schedules can be printed onto eight pages.

What do you need to do to use the Support Agreement template?

  • Read the template document to ensure that it suits your requirements. Make changes as required.
  • Complete the response and resolve times in the Agreement.
  • Complete the Schedules with the details of the Support.

Also viewed: General IT Support and Maintenance Contract

Also known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support

 

The Online Agreements Shop cc and its members, staff, legal advisers, partners and consultants, agents and any person associated therewith cannot be held liable for any loss or damage that is incurred or may be incurred by any person as a direct or indirect result of the use of this website or any document or information contained on or obtained from this website, nor as a result of anything that is contained in or left out of any document.

How do I receive my documents once I have paid for them?

Once your order is complete, you will be granted download permission for the document. You will:

  • See download links on the order received page after you have checked out.
  • Receive an email notification which will include download links.
  • Have access to your downloads via the Downloads tab on your ‘My Account’ page when logged in to your account on this website.
What format do you provide the document in?

You’ll receive the document in Microsoft Word. A small number of our documents are only available in PDF, in which case this is stated in the document summary.

What if I don't receive the link?

The two most common reasons for people not receiving the link are : (i) The e-mail address entered into the order form was incorrect; or (ii) the e-mail was directed into your spam folder. First please check your spam folder. If it is not there, contact us.

How can I tell if the document is suitable for my requirements?

Each document is accompanied by a description. Read the description to see if it will meet your requirements. If you are still uncertain, you can Contact Us with a brief overview of what you need the document for and we will respond as soon as possible.

Can I make changes to the contracts and legal documents?

Our documents are provided in MS Word format, allowing you to adjust and alter the agreement as you require. If you do not have legal experience we do caution you to be circumspect about the extent of the changes that you make.

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SOFTWARE SUPPORT AGREEMENT

Annual maintenance fee

Summary A Software Support Agreement – annual maintenance records an agreement where an IT company provides technical support to a customer for licenced software.

Why do I need a Software Support Agreement? A business that offers software support and maintenance services for specified software that has been licensed to a customer may use this agreement. The support and maintenance contract provides for the delivery of software support (which may be limited to a specific number of hours per year) in return for an annual fee. The Software Support Contract sets out the terms of the relationship, including response times and the payment of annual software maintenance fees. This document may be used in conjunction with our Software Licence Agreement.

If support is charged monthly, have a look at our Monthly Software Support Agreement.

What does the Support Agreement say?

The template Software Support Agreement – annual maintenance consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.

What does the standard agreement look like? The template software maintenance agreement plus its schedules can be printed onto eight pages.

What do you need to do to use the Support Agreement template?

  • Read the template document to ensure that it suits your requirements. Make changes as required.
  • Complete the response and resolve times in the Agreement.
  • Complete the Schedules with the details of the Support.

Also viewed: General IT Support and Maintenance Contract

Also known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support

 

The Online Agreements Shop cc and its members, staff, legal advisers, partners and consultants, agents and any person associated therewith cannot be held liable for any loss or damage that is incurred or may be incurred by any person as a direct or indirect result of the use of this website or any document or information contained on or obtained from this website, nor as a result of anything that is contained in or left out of any document.