Software Support Agreement – Annual Maintenance

SOFTWARE SUPPORT AGREEMENT

Annual maintenance fee

Summary A Software Support Agreement – annual maintenance records an agreement where an IT company provides technical support to a customer for licenced software.

Why do I need a Software Support Agreement? A business that offers software support and maintenance services for specified software that has been licensed to a customer may use this agreement. The support and maintenance contract provides for the delivery of software support (which may be limited to a specific number of hours per year) in return for an annual fee. The Software Support Contract sets out the terms of the relationship, including response times and the payment of annual software maintenance fees. This document may be used in conjunction with our Software Licence Agreement.

If support is charged monthly, have a look at our Monthly Software Support Agreement.

What does the Support Agreement say?

The template Software Support Agreement – annual maintenance consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.

What does the standard agreement look like? The template software maintenance agreement plus its schedules can be printed onto eight pages.

What do you need to do to use the Support Agreement template?

• Read the template document to ensure that it suits your requirements. Make changes as required.
• Complete the response and resolve times in the Agreement.
• Complete the Schedules with the details of the Support.

Also viewed: General IT Support and Maintenance Contract

Also known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support

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