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Software Support Agreement – Annual Maintenance
Join 13,500+ SA Businesses & Law Firms Who Bought Our Templates
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Software Support Agreement – Annual Maintenance
Join 13,500+ SA Businesses & Law Firms Who Bought Our Templates
R 1 432,69 Original price was: R 1 432,69.R 1 002,88Current price is: R 1 002,88.
An agreement for software maintenance and support with annual payment terms.
- Ongoing technical assistance
- Timely issue resolution
- Regular software updates
SOFTWARE SUPPORT AGREEMENT
Annual maintenance fee
Summary A Software Support Agreement – annual maintenance records an agreement where an IT company provides technical support to a customer for licenced software.
Why do I need a Software Support Agreement? A business that offers software support and maintenance services for specified software that has been licensed to a customer may use this agreement. The support and maintenance contract provides for the delivery of software support (which may be limited to a specific number of hours per year) in return for an annual fee. The Software Support Contract sets out the terms of the relationship, including response times and the payment of annual software maintenance fees. This document may be used in conjunction with our Software Licence Agreement.
If support is charged monthly, have a look at our Monthly Software Support Agreement.
What does the Support Agreement say?
The template Software Support Agreement – annual maintenance consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.
What does the standard agreement look like? The template software maintenance agreement plus its schedules can be printed onto eight pages.
What do you need to do to use the Support Agreement template?
- Read the template document to ensure that it suits your requirements. Make changes as required.
- Complete the response and resolve times in the Agreement.
- Complete the Schedules with the details of the Support.
Also viewed: General IT Support and Maintenance Contract
Also known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support
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Once your order is complete, you will be granted download permission for the document. You will:
- See download links on the order received page after you have checked out.
- Receive an email notification which will include download links.
- Have access to your downloads via the Downloads tab on your ‘My Account’ page when logged in to your account on this website.
You’ll receive the document in Microsoft Word. A small number of our documents are only available in PDF, in which case this is stated in the document summary.
The two most common reasons for people not receiving the link are : (i) The e-mail address entered into the order form was incorrect; or (ii) the e-mail was directed into your spam folder. First please check your spam folder. If it is not there, contact us.
Each document is accompanied by a description. Read the description to see if it will meet your requirements. If you are still uncertain, you can Contact Us with a brief overview of what you need the document for and we will respond as soon as possible.
Our documents are provided in MS Word format, allowing you to adjust and alter the agreement as you require. If you do not have legal experience we do caution you to be circumspect about the extent of the changes that you make.
Trusted By 10,000+ Businesses
Legal Templates For All Industries
Legal Templates For All Industries
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Helene Viljoen serves as the Faculty Head of Contract Development at Agreements Online. Backed by her LLB and LLM degrees, the latter achieved cum laude, Helene brings a wealth of experience from her roles in media and as a legal advisor for a JSE-listed company. She also contributes as an adjudicator for the South African Press Council, advocating for public interests and maintaining legal integrity. At Agreements Online, Helene applies her deep legal knowledge to update templates and the creation of new templates.
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