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Software Support Agreement – Monthly fees
Software Support Agreement – Monthly fees
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An agreement for software maintenance and support with monthly payment terms.
- Cost-effective support.
- Ongoing technical assistance.
- Timely issue resolution.
SOFTWARE SUPPORT AGREEMENT
Monthly maintenance fees
Summary A Software Support Agreement records an agreement where a tech company supports and maintains software licenced to a customer.
Why do I need a Software Support Agreement? A business that offers software support and maintenance services for specified software that has been licensed to the customer may use this agreement. The support and maintenance contract provides for the delivery of IT support (which may be limited to a specific number of hours per month) in return for a monthly fee. The monthly Software Support Contract sets out the terms of the relationship, including response times and the payment of monthly software maintenance fees. This document may be used in conjunction with our Software Licence Agreement.
If the maintenance fee is paid annually, then have a look at our Annual Support Agreement.
What does the Support Agreement say? The template support contract consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.
What does the standard agreement look like? The standard software maintenance agreement plus its schedules can be printed onto eight pages.
What do you need to do to use the Software Support Agreement template?
- Read the document to ensure that it suits your requirements. Make changes as required.
- Complete the response and resolve times in the Agreement.
- Complete the Schedules with the details of the Support.
Also viewed: General IT Support Agreement
Also known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support
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Each document is accompanied by a description. Read the description to see if it will meet your requirements. If you are still uncertain, you can Contact Us with a brief overview of what you need the document for and we will respond as soon as possible.
Our documents are provided in MS Word format, allowing you to adjust and alter the agreement as you require. If you do not have legal experience we do caution you to be circumspect about the extent of the changes that you make.
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We understand that one size does not fit all when it comes to legal contracts. That’s why our agreement templates are available in Microsoft Word format, so they can be easily customized to suit your specific needs — add, remove, or replace any element with a few clicks.
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