Software Support Agreement – Monthly fees

SOFTWARE SUPPORT AGREEMENT

Monthly maintenance fees

Summary A Software Support Agreement records an agreement where a tech company supports and maintains software licenced to a customer.

Why do I need a Software Support Agreement? A business that offers software support and maintenance services for specified software that has been licensed to the customer may use this agreement. The support and maintenance contract provides for the delivery of IT support (which may be limited to a specific number of hours per month) in return for a monthly fee. The monthly Software Support Contract sets out the terms of the relationship, including response times and the payment of monthly software maintenance fees. This document may be used in conjunction with our Software Licence Agreement.

If the maintenance fee is paid annually, then have a look at our Annual Support Agreement.

What does the Support Agreement say? The template support contract consists of: Definitions and interpretation; Fees and Expenses; Term and termination; Details of the Support; Warranties; Confidentiality; Breach; Limitation of liability; Acts of God; Notices; General.

What does the standard agreement look like? The standard software maintenance agreement plus its schedules can be printed onto eight pages.

What do you need to do to use the Software Support Agreement template?

• Read the document to ensure that it suits your requirements. Make changes as required.
• Complete the response and resolve times in the Agreement.
• Complete the Schedules with the details of the Support.

Also viewed: General IT Support Agreement

Also known as: Software Service Level Agreement; Software Support Contract; Terms and Conditions of Support

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