An agreement outlining expected service levels, responsibilities, and remedies between two parties.
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Service Level Agreement Contract - Template & Agreement -sla - South Africa
R 1,031.14
A service level agreement template South Africa service providers and their clients can use to pin down what gets delivered and to what standard.
Summary
Who should use this Service Level Agreement? A service-level agreement (SLA) is to be used by Service providers and is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
What does the template Service Level Agreement say?
Parties to the Agreement, Definitions, Introduction, Appointment, Duration, Review, Scope of Services, Service Provision, Fees and Remuneration, Warranties and Indemnities, Breach and Termination, Conduct Of Service Provider, Obligations Of Service Provider, Sub-Standard Services And Cancellation Penalties, Management Of Agreement, Company Property, Intellectual Property, Confidentiality, Force Majeure, Domicilia Citandi et Executandi, Severability, Jurisdiction, POPIA Clause
What does the Service Level Agreement look like? The template ante-nuptial contract can be printed onto fifteen A4 pages.
What do you need to do to use the Service Level Agreement?
Also known as: Service Agreement.
An SLA sits alongside the main contract and pins down what the service actually looks like day to day: what is delivered, to what standard, how quickly, and what happens when a standard is missed.
It is the document people reach for when there is a disagreement about whether the service was good enough.
Service providers, IT and facilities companies, agencies and outsourced suppliers who want the service standards written down before work starts, and the businesses buying from them.
This is a template for you to adapt, not legal advice on your own arrangement. Where the contract value is high, or where penalties are involved, it is worth having an attorney review your final wording.
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