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FAQ’s on Legal and Business Agreements

How do I receive my documents once I have paid for them?
Once your order is complete, you will be granted download permission for the document. You will:
  • See download links on the order received page after you have checked out.
  • Receive an email notification which will include download links.
  • Have access to your downloads via the Downloads tab on your ‘My Account’ page when logged in to your account on this website.
I clicked to download my document but I don't know where it went. Where do I find it?
Sometimes, people may lose track of the files they’ve downloaded with a web browser. The tips on this page help you find your downloads: https://www.computerhope.com/issues/ch001533.htm
What do I do if you do not have the document I am looking for?
We also offer a Custom Drafting Service. For a set fee, you can tell us what you need and we’ll draft it for you. Click here to read more.
What format do you provide the document in?
You’ll receive the document in Microsoft Word. A small number of our documents are only available in PDF, in which case this is stated in the document summary.
What type of formatting is used in the documents?
Our documents are formatted in single or double-columns, depending on the nature of the agreement. Generally the font style used is Calibri, in a 10, 11 or 12 font size.
What if I don't receive the link?
The two most common reasons for people not receiving the link are : (i) The e-mail address entered into the order form was incorrect; or (ii) the e-mail was directed into your spam folder. First please check your spam folder. If it is not there, contact us.
I don't have a credit card, but would like to buy a document from you. What do I do?
Contact us for the EFT details. Once we’ve confirmed payment, we will e-mail the document to you.
Do you provide any legal agreements for free. And do you offer discounted contracts?
We do provide free legal agreements and documents on our site. You are welcome to browse our documents and you will find the free legal documents clearly marked. Our agreements are already hugely discounted compared to the cost of consulting an attorney to get them drafted. But we do also offer discounts from time to time, so keep checking back regularly! And we highly recommend that you like the Agreements Online Facebook page and follow us on Twitter, because our followers also receive discount coupons to use on our website from time to time.
How can I tell if the document is suitable for my requirements?
Each document is accompanied by a description. Read the description to see if it will meet your requirements. If you are still uncertain, you can Contact Us with a brief overview of what you need the document for and we will respond as soon as possible.
Can I make changes to the contracts and legal documents?
Our documents are provided in MS Word format, allowing you to adjust and alter the agreement as you require. If you do not have legal experience we do caution you to be circumspect about the extent of the changes that you make.
How can I find the agreement that best suits my requirements?
Our documents are divided into categories to make searching easier. You can also use the search facility on the site. Alternatively Contact Us with a brief description of what you’re looking for and we’d be happy to give you some suggestions.